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FREQUENTLY ASKED QUESTIONS

 

We know you've got some burning questions about staging and interior design, so we put them all on our FAQ page. Here are the most common ones! 
If your question isn't answered here or if it hasn't been asked before then just let us know - we're always happy to help!


Try one of the tabs below if you're looking for a specific section of our FAQ's.

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HOURS OF OPERATION
We are open Monday to Friday, from 9am to 5pm. Saturdays are by appointment only, Sundays and Holidays we are closed.

CAN I STOP BY YOUR STUDIO AT ANYTIME?
Please make an appointment or call in advance of arriving. We are not always at our studio / warehouse and would prefer to be available for when you do arrive.
 

ARE THERE ANY CAREER OPPORTUNITIES?
We are always on the lookout for new talent, please click here or check our Careers Page for any postings. In the event no positions are posted, feel free to fill out our form and/or email your resume to jelenatdesigns@gmail.com. We will keep your information on file and can reach out if a position becomes available.  

HOW MUCH DOES STAGING COST?
Staging prices start at $2500. The price depends on the size of the home, the number of rooms, and/or the amount of furniture needed to stage your property. Click here for your FREE ESTIMATE

IS THERE A CONSULTATION FEE?
Yes, there is a consultation fee of $200 +hst. The fee is worked into the staging cost if you proceed to stage with us. Following the consultation you will receive a written report which provides recommendations and a to-do list for your sellers to prepare their home for stage day.

HOW DO I REQUEST A CONSULTATION?
To request a consultation you can either email jelenatdesigns@gmail.com or CLICK HERE and fill out our form. If you are sending an email directly please include the following information:

- date and time you wish to schedule your consultation
- ideal stage date
- address of property 
- is the property vacant or occupied 
- approximate square footage 
- rooms that need to be staged (# of bedrooms, living rm., family rm., dining rm., breakfast area, etc.)  
We will reply to your email request within one business day.


IS A STAGING REPORT REQUIRED?
A staging report is provided for both occupied and vacant homes. It outlines what the sellers should address prior to stage day. Occupied Homes; includes things like de-cluttering, furniture removal or repositioning, painting, etc. Vacant Homes; focus is more on the condition of the house, everything from minor items such any misc. repairs, painting, light fixtures to more major elements such as flooring replacement, cabinet repainting, counter replacement, etc.

The report is a recommendation only; the sellers always have the option to do as much or little as they prefer. However, we encourage the sellers to always try and do as much as possible as these items are always the best way to get you top dollar for the property.


HOW LONG DOES MY HOME REMAIN STAGED?
Your home typically remains staged until Sold. Staging is billed on a monthly basis (30 day cycle). If you require your home to remain staged longer, the additional monthly fee is priced at 50% (plus hst) of the original or first months rental. There is no obligation to keep the home staged longer than the first billing cycle, however we leave that entirely up to you.

WHAT ARE THE TERMS AND CONDITIONS FOR HOME STAGING?
We try to keep this as straight forward as possible;
- Full payment of the staging fee is due 24hrs  prior to your scheduled stage date. An invoice is e-mailed to you for payment processing. Payment can be made as outlined on your invoice: e-transfer or cheque 
- For rental renewals (following the first 30 day period), 50% (plus hst) of the original or first month rental will be charged on a reoccurring basis, until the rental agreement is cancelled or property has been sold. An invoice for the extension of rental will be sent 72hrs (3 days) prior to expiration of rental period unless cancelled by client via e-mail to jelenatdesigns@gmail.com


WHAT IF MY HOME SELLS IN LESS THAN A MONTH?
Minimum rental period for each home is one (1) month. Clients will not be entitled to any refund, rebate, and/or discount for any portion of the staging fee for the first thirty (30) days.

CAN STAGING FURNITURE BE USED FOR PERSONAL USE?
Staging furniture and accessories must not be used for personal use during the staging period. All furnishings owned or provided by JT Designs are for display only. Bedding is not to be slept in, towels not to be used. The homeowner / client / realtor is responsible for the full replacement value of any lost or damaged items.

WHAT HAPPENS TO HOMEOWNER'S FURNITURE DURING STAGING?
We offer moving services for the furniture pieces that are not being used. These fees are covered directly by the agent and/or client. The furniture is carefully stored in the basement (if unfinished) / garage, or it can be moved to a storage locker. 

HOW IS THE HOME LEFT AFTER DESTAGE DAY?
Our movers will remove all staging furniture and accessories; all staging art will be removed from walls and our team will patch holes created specifically from our artwork. If the clients furniture needs to be brought back in, our team can again offer that service at the expense of the agent and/or client. 

ARE THERE ANY COVID-19 PROTOCOLS IN PLACE?
Due to Covid-19, nobody except the staging team can be present during the staging and de-staging process. The agents and homeowners agree NOT to be present at the property during this time.

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IS THERE A CONSULTATION FEE?
Yes, there is a consultation fee of $200 - $300 +hst (depending on location).

WHAT HAPPENS DURING THE CONSULTATION?
When we meet for the first time, we will tour your space together so we can get a feel for what you like and what inspires you most about your home or business space. Then we will discuss your design requirements, goals, budget, timeline, and style preferences so we can begin designing a plan of action that works best for you! During this consultative process with us - it's important that you show us inspiration photos of things you like (colours / textures / furniture styles) as well as any design needs (certain colour scheme, specific furniture pieces, and space functionality). This helps us understand where to start when brainstorming ideas on how best to design your space. 

WHAT HAPPENS POST CONSULTATION?
Our goal is to make sure your home design project runs smoothly and efficiently while giving you an amazing finished product.
A mood board is an easy way to get inspired and see exactly what we envision for your space before moving forward with any design work or purchases - which means no surprises! This process gives us time to figure out the best direction for each area of the house, based on our initial conversation about your style preferences and needs. It's also great because it allows us to show you different options without making any commitments until after we've had an opportunity to discuss them together. 
 

DO I NEED DRAWINGS?
Drawings are an important part of the interior design process. They are a representation of an area, and can be valuable for understanding where furniture goes. They are also useful in determining the furniture sizes needed to fit your space accordingly. Drawings may eliminate any confusion about what location certain items need to take up on the wall of choice. The best thing about using drawings as planning tools? You don't have to make decisions based solely off photographs.  

 
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THANKS! WILL BE IN TOUCH SHORTLY

ADDITIONAL
QUESTIONS

If there is something we missed we would love to hear from you!